Return & Cancellation Policy

We accept returns if any items is damaged. To be eligible for a return, your item must be unused and in the same condition that you received it.

1. Return Window: 7 days from delivery date
2. Condition: Items must be unused, unworn, and in original packaging
3. Proof of Purchase: Receipt or order confirmation required
4. Customer not interested: If customer is not interested to receive the product, customer shall give the required deliver charge to return the product.

To start a return, please follow these steps:

• Step 1: Contact our customer service team via email or phone
• Step 2: Provide your order number and reason for return
• Step 3: Wait for return authorization and shipping instructions
• Step 4: Ship the item back using the provided label or your preferred carrier

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• Processing Time: Refunds are processed within 5-7 business days
• Refund Method: Refunds will be issued to the original payment method
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error

You may cancel your order under the following conditions:

• Before Shipping: Orders can be cancelled for a full refund before they are shipped
• After Shipping: Once shipped, orders cannot be cancelled but may be returned
• Custom Orders: Custom or personalized items cannot be cancelled once production begins

The following items cannot be returned:

1. Perishable goods (food, flowers, etc.)
2. Personal care items and cosmetics
3. Intimate apparel and swimwear
4. Gift cards and downloadable products
5. Items marked as "Final Sale" or "Non-Returnable"

If you receive a damaged or defective item, please contact us immediately:

1. Report Within: 2 hours of delivery
2. Documentation: Please provide photos of the damage
3. Resolution: We will offer a replacement or full refund including shipping costs

For any questions about our return and cancellation policy, please reach out to us:

Email: care@ushikamart.com

Phone: 01749-151984

Hours: Everyday, 10 AM - 10 PM